Refund Policy

Our refund policy is as follows:

The refund process and timeline may differ depending on your specific booking. This information can usually be found on your itinerary or confirmation email from when you made the reservation. The terms associated with your booking will determine how you will receive your refund, including a direct reimbursement to your original payment method or credit for future flights, rewards, or coupons. In some cases, multiple options may be available.

At Letschilll, we strive for a seamless reservation experience through our website, Letschilll.com. Our process is regulated by Onemars Limited Liability Company, a Poland-based company that outlines the procedures for canceling, obtaining refunds, and modifying flights, accommodations, and other travel bookings made via our platform.

Ensuring the consistency of currency and pricing requires a comprehensive assessment of all potential influencing elements.

Please be aware that booking prices are in US dollars (USD) and may change due to availability, demand, and peak travel times such as holidays. Please remember that prices will be confirmed upon payment and are subject to possible modifications without advance notice.

Procedures related to cancellation, including the appropriate timeframe and associated fees.

The U.S. airline industry complies with federal laws and regulations, as well as the Department of Transportation's guidelines for flights. The department's website contains details on various inquiries regarding airline reimbursement policies.

Can I get my money back?

Is it possible to get my ticket from a travel agent or online agency by either buying or reserving it?

What is the typical timeline for receiving a reimbursement from an airline, travel agent, or online booking platform?

To better serve passengers, the US aviation industry regularly revises its regulations and provides flexible options. It is advised to check the airline's most recent policies before beginning a journey.

If you cancel your ticket more than 24 hours after purchase, you will not be eligible for a refund. Instead, the Airline may provide credit that can be used towards a future flight. This credit is valid for one year and can only be used by the person who made the original booking. Keep in mind that penalties may apply if you cancel after one year, as per the Airline's policies. As such, it is important to carefully review and understand the terms and conditions before completing your reservation, as some Airlines have non-refundable rates within the 24-hour timeframe.

Non-refundable items.

Please keep in mind that certain discounted airfare choices may not be eligible for refunds. We recommend thoroughly reviewing the booking conditions prior to confirming your reservation.

Once a hotel extension has been confirmed, a refund cannot be requested.

Once the journey commences, there will be no refunds for unused parts of the reservation.

The presence of flight disruptions, in the form of either cancellations or delays, can cause feelings of annoyance and disruption.

In the event of a flight cancellation, passengers may choose between a full refund or a credit for future travel, in accordance with the airline's policies.

Should a significant delay occur, patrons are entitled to apply for a reimbursement. This determination considers multiple aspects, such as the length of the trip, the reason behind the hold-up, and individual circumstances. The Department of Transportation thoroughly assesses refund appeals for extended delays on an individual basis.

Customers may qualify for a reimbursement in cases where the fare for their revised service class is altered, whether it be due to a change in aircraft or unexpected events.

Airline-specific policies.

Kindly be aware that the regular fare regulations and change fees will be in effect for any voluntary alterations to your flight. However, in cases of involuntary modifications, such as schedule changes, no extra charges will be imposed by the airline. Please also take into consideration that Letschilll.com may require a $50 modification fee in such instances.

Refundable tickets.

By choosing a fully refundable ticket, one can cancel their purchase and receive a complete reimbursement, as long as the ticket remains unused.

Cancellations made less than 24 hours before the scheduled time.

Travelers who book their flights at least a week before their scheduled departure and cancel within 24 hours of booking without making any changes to their reservation are eligible for a full reimbursement. It is important to note that the request for a refund must be made within the designated time period.

The organization's responsibilities are limited by legal constraints.

Our liability coverage extends to a range of damages, including but not limited to direct, indirect, special, and consequential damages. This also encompasses loss of data, income, profit, as well as personal injury or property damage. In the event that we are deemed responsible for any infraction of these conditions, our liability is restricted to either re-providing the service or reimbursing for the incurred cost.

To initiate a refund or cancellation for your transaction, please follow these instructions.

It is crucial to obtain a receipt for your reservation.

The receipt you receive may differ based on your preferred method of booking and the information you provide.

Payment security is of utmost importance.

By signing up, you not only protect your personal details but also gain the convenience of storing payment methods for future travel bookings.

By utilizing SSL, your online information receives optimal defense, giving you peace of mind that your private data is safe and secure. Just confirm that the browser address starts with https://.

For your safety, kindly verify the 3- or 4-digit ID number on your card for every transaction. This code is usually found in the signature area above your credit card number, specifically for American Express cards.

Safely link a card to your account for the purpose of making payments.

As you go through the booking process, you will have the opportunity to choose a payment method at check-out. If you would like your credit card details to be saved for future bookings, just check the designated box under the credit card option to ensure secure storage.

There may be a charge for international transactions if your reservation is from a foreign country or if your card's issuing bank is based outside of your home country.

Address problems related to unsuccessful transactions.

There are multiple possible explanations for the unsuccessful or unaccepted payment.

For a seamless transaction, please confirm that your card has enough funds by checking your account balance or reaching out to the card issuer. If necessary, you may also use a different card for your purchase.

In order to avoid any potential errors, such as an expired card or incorrect billing address, we kindly request that you thoroughly review and confirm the accuracy of your payment information before proceeding.

Kindly confirm that your preferred payment option is accepted by reviewing the available methods on the check-out page.

Regrettably, a technical problem with your card issuer hindered us from completing your transaction. To address this matter, kindly contact them for help or try again at a later time. We apologize sincerely for any trouble this may have caused.

Your card issuer has temporarily blocked the transaction as a safety precaution, due to an unusual charge. If you need further assistance, please contact your card issuer.

There are still confusing fees that have yet to be recognized.

If you come across an unknown charge on your account, there may be various reasons for it. If none of these explanations appear to apply to your circumstances, please reach out to one of our agents for additional clarification.

Do you have any updates on your reservation? In the case of any changes made by airlines, hotels, car rental companies, or activity providers, there may be additional fees. Rest assured that we will promptly inform you of any extra expenses.

Book your reservation now and pay at a later time.

Should a Pay Later booking be necessary, a card hold or advance deposit may be required before check-in. In these situations, it is crucial to directly contact the service provider using the contact information provided in your itinerary.

Please be aware that there may be an extra charge for international transactions if you book a reservation from a different country than your residence or if your card is issued by a foreign bank.

Additional expenses and charges.

Just wanted to check before you leave, did you buy anything else while you were here? And don't forget, any additional amenities, such as the mini fridge or internet usage, will be added to your final bill upon check-out.

Hotels may enforce charges for guests who fail to arrive within their designated check-in times or for those who arrive outside of their specified hours. This policy also extends to guests who opt to extend their scheduled check-out time.

Secure a pass for your complete trip.

When purchasing a roundtrip flight consisting of two one-way tickets, your billing statement will display multiple charges as a result of the airline's policy to bill for each segment separately.

Selecting a mix of airlines may be the perfect solution for your specific travel needs. To buy a roundtrip ticket that combines two individual one-way fares from distinct airlines into one trip plan, an extra reservation charge will be added. The exact fee may vary depending on the selected ticket.

It is of utmost importance to carefully review the rental policies.

Before acquiring the car, it is imperative to thoroughly review and abide by the rental guidelines, as there may be additional charges imposed.

Unresolved charges in the processing stage.

In the event that a pending charge appears on your statement, it means that you started a booking but did not complete it or decided to cancel the reservation. This charge will either be finalized upon completing the booking or will vanish within a 5-day period. To obtain the funds or regain access to your account, please reach out to your bank directly.

Payment arrangements

To receive a personalized estimate for your refund timeline, just speak with our representative for accurate details.

In addition, you can choose to wait for the email confirmation, which will include all necessary information regarding the refund's date and location.

Guidelines for overdue payments

There are hotels that offer the option to reserve your lodging in advance and pay upon check-in or check-out using their preferred currency.

After receiving your booking confirmation and itinerary, you will be informed of the estimated payment required upon check-in. This covers any potential extra charges or taxes that may occur during your stay.

To obtain additional contact information, refer to the provided details.

The registered address of Onemars Limited Liability Company is located in the city of Warsaw, specifically at Office No.-210, Building No.-86 on HOŻA Street in Poland.

For any assistance you may need, please reach out to us at support@onemars.pl. Thank you.

May 10th, 2019 marks the registration of number 0000789055.

On November 12th, 2024, code US-OLYC-24-12123462 received the ISO/IEC 27001:2022 certification.

The ISO 27701:2022 certification number, US-OLYC-24-12123464, was issued on November 12th, 2024.